سياسة الخصوصية / Privacy Policy

Privacy Policy for the ‘TAAT’ Application 

The privacy notice outlined below is part of the terms of your use of the 'TAAT' website or the application. ‘TAAT’ is committed to maintaining the confidentiality of personal data to ensure the protection and rights of data owners. ‘TAAT’ adheres to national data governance policies and the fundamental regulations that protect the rights and privacy of individuals concerning their personal data, which are subject to personal data protection laws.

Consent to the Privacy Policy
‘TAAT’ collects personal data when you visit the website or use the app to provide high-quality services. Your use of the ‘TAAT’ website and its related platforms implies your consent to this policy.

What Personal Data Do We Collect?

1.Personal Data:
‘TAAT’ collects some personal data on the website or via the app and related platforms when using electronic services or communication channels associated with ‘TAAT’. Some data may be shared with relevant authorities to facilitate services for the beneficiary or leader and improve service quality.
Examples: name, contact numbers, email address, national address, national ID or residence number, vehicle registration form, and insurance.

2.Non-Personal Information:
‘TAAT’ collects some information about users wherever they interact with the app. This information does not relate to personal identity but may include the type of smartphone and technical details about the user's connection methods to the app, such as the internet service provider and other similar information.

3.Geolocation
For operational purposes, users may be asked to consent to location tracking to enable and provide certain services available on the website and the 'TAAT' app.

4.Cookies:
The website or app may store what are known as ‘cookies’ on your mobile device when you visit the 'TAAT' website or use the 'TAAT' app.
Cookies are a part of the data that uniquely identifies you as a user and can be used to improve your experience with the 'TAAT' website or the app and related platforms, as well as to better understand user behavior.
Data stored may include:

·Remembering your username and password.

·Saving page settings, if available on the website or app.

·Data that is automatically saved by the app.

How We Use Your Personal Data

1.Use of Your IP Address
The use of your IP address by the 'TAAT' website helps diagnose issues that occur on its servers. It also helps in gathering statistics to measure website usage (such as the number of visitors, the language of the device you are using, the type of browser, etc.). No third party outside of the technical team is allowed to view your IP address.

2.Improving User Experience
We improve the user experience by enhancing and developing the 'TAAT' website and app and its associated platforms to better meet the needs and services of users and beneficiaries.

3.Improving Beneficiary Service
We aim to improve customer service by responding more effectively to customer service requests and technical support needs.

4.Using Google Analytics
We may use Google Analytics reports to perform website analysis. This tool gathers information from IP addresses to display information such as country, city, device type, visited pages, and session time for each page visited. These reports are used internally only for analysis and website development purposes.

5.Sending Emails and SMS Notifications
We may send periodic emails and text messages to process requests and handle services such as delivery requests or the execution of delivery services. These communications will only be used to send information and updates related to the user's request or service and may include responses to inquiries, or other requests or questions. Users may also receive news, updates, and information related to 'TAAT' and associated products and services.

6.Unsubscribing from Future Messages
If at any time, the user wishes to unsubscribe from receiving future messages, we provide detailed instructions on how to do so at the end of each email message. Alternatively, the user can contact us through the app or website.

Legal Basis for Collecting and Processing Your Personal Data

In accordance with the Personal Data Protection Law in Saudi Arabia and the Personal Data Protection Policy issued by the National Data Management Office, the legal basis we rely on for processing your data is your explicit consent. You can withdraw your consent at any time, with some exceptions as mentioned above. To do so, you can contact us using the contact information provided below.

Protecting Your Personal Data

We follow proper procedures and security standards in collecting, storing, and handling data to protect it against unauthorized access, modification, disclosure, or destruction. Your personal data, username, password, transaction information, and other data stored on the site or platform are securely handled. Sensitive data shared between 'TAAT' and its users is transmitted through secure communication channels and encrypted using approved digital methods.

Your personal data will only be accessible to authorized employees of  'TAAT' or employees of third parties who are authorized to access it. We implement appropriate organizational measures and security protocols to protect your data from any unauthorized disclosure or processing. Your data will not be made available to the public, nor will it be exchanged, traded, or sold to any other party without your prior consent, unless required for compliance with relevant policies, regulations, and laws.

Access to information will be granted only to qualified personnel who are involved in providing services for the 'TAAT' website, app, and related platforms, as well as to governmental authorities that help develop services and facilitate beneficiary procedures. The Personal Data Protection Law and policies issued by the National Data Management Office concerning the security of personal data will be strictly followed.

Sharing Your Personal Data

At ‘TAAT’, we do not sell, trade, or lease your personal identity data to third parties. We may share aggregated demographic information that does not relate to any personally identifiable information about visitors or users with our partners, affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to assist in operating our business, as well as in the app's operation or in managing activities on our behalf, such as sending newsletters or surveys. We may share your data with this third party within the scope of those specified purposes if you have given us permission to do so.

Personal data may be shared with relevant government entities, provided it is shared for legitimate purposes to improve the user experience or for other purposes that achieve national goals and interests.

By submitting your personal data through the ‘TAAT’ website, app, and its associated platforms, you fully consent to the storage, processing, and use of this data by ‘TAAT’. We do not share your data with any official government entity unless a formal request is made to disclose your data for security or criminal purposes. We reserve the right to disclose any information to competent authorities when necessary to comply with any law, regulation, or government request.
We will not share your personal data with non-governmental entities unless they are authorized to perform specific services, and only for the designated purposes.

Storage of Your Personal Data

Your personal data is stored securely by ‘TAAT’ or third parties authorized by ‘TAAT’. Users may encounter advertisements or other content on our app that include offers, discounts, and holiday greetings.
Please note that we do not control the content or links displayed on these websites, and we are not responsible for the practices of websites linked to our own.
Additionally, these sites or services, including their content and links, may change frequently. These sites or services have their own privacy policies and customer service policies, and browsing and interaction on any other site, including those that link to our app, are subject to the terms and policies of those sites.

Data Subject Rights

The data subject who provides their personal data to the ‘TAAT’ website, app, and its associated platforms is entitled to the following rights:

1.Right to Access Your Personal Data
You have the right to request a copy of your personal data via the contact email provided, and ‘TAAT’ will respond to your request.

2.Right to Correct Your Personal Data
You have the right to request the correction of personal data that you believe is inaccurate, incorrect, or incomplete via the contact email provided. ‘TAAT’ will review and update the data, and you will be notified through the app.

3.Right to Erase Your Personal Data
You have the right to request the deletion of your personal data under certain conditions, as long as it does not conflict with legal bases and legitimate interests.

Obligations of Data Processors

Any data processor handling personal data who has received authorization and approval from the relevant government entities and ‘TAAT’ must adhere to the following:

1.Apply the provisions and principles of the Personal Data Protection Law and the applicable data protection policies in Saudi Arabia. Your use and consent to the ‘TAAT’ website and app imply your agreement to comply with these provisions.

2.Store and process personal data within the geographical boundaries of Saudi Arabia to ensure the preservation of national digital sovereignty. Data may not be processed outside of Saudi Arabia without written approval from regulatory authorities.

3.Protect personal data from leakage, destruction, loss, theft, misuse, alteration, or unauthorized access—according to the guidelines set by the National Cybersecurity Authority and relevant entities.

4.Share personal data with third parties only for the specified purposes and after obtaining the data subject’s consent, in accordance with the applicable laws, regulations, and policies. Third parties will be provided with the privacy policies and procedures followed, which will be included in contracts and agreements.

5.Implement appropriate security measures—such as encryption—consistent with the nature, sensitivity, and transmission/storage methods of personal data, in accordance with the guidelines issued by the National Cybersecurity Authority and relevant entities.

6.Perform periodic risk assessments and the potential impacts of personal data processing activities.

Changes to the Privacy Notice

‘TAAT’ has the right to update this Privacy Policy at any time. When this occurs, users should continuously review the privacy notice, which may be changed at any time. Updates will be posted on the privacy notice page with an indication of the last update. Therefore, we encourage users to regularly review the Privacy Policy to stay informed about any changes and be aware of how we protect the personal data we collect.
The user acknowledges and agrees to their responsibility to periodically review this Privacy Policy and be aware of any modifications. ‘TAAT’ retains the right to amend the Privacy Notice as needed, and any changes to the terms and conditions will be effective immediately upon approval, without the obligation of further notice.

Acceptance of Terms and Conditions of Use

By using the website and app, you agree to the Privacy Policy we follow, as well as the terms and conditions that govern the use of this app. If you do not agree with this policy, you should refrain from using our app.
You acknowledge that continuing to use the app after any changes to this policy or the terms and conditions will be considered as your acceptance of those changes.

Contact Us

If you have any questions regarding this Privacy Policy, our practices with the app, or your interactions with the app, you can contact us through the following:

·Customer Service Number (via WhatsApp): 0570175165

·Email:taat44003@gmail.com